Last updated: January 18, 2025

Rabanizz Refund and Exchange Policy
We are committed to offering a seamless shopping experience to all customers, both in India and internationally. Below are the details of our Refund and Exchange Policy.

Refund Policy

1. Eligibility for Refunds:

1. • Refunds are available for defective, damaged, or misprinted products if the request is made within two days of delivery.
   • Refunds will be processed only after the product passes a quality check.

2. Conditions for Refunds:

1. • Customers must provide:
     • A proper unboxing video showing the defect.
     • Images of the defective product and its original packaging.
   • Products must be returned in an unused, unwashed condition, with all tags and original packaging intact.

3. Processing of Refunds:

1. • Refunds will be initiated within 7 business days after we receive and verify the returned product.
   • For international refunds, customers will bear any currency conversion fees and international bank charges, if applicable.

4. Non-Refundable Items:
   For hygiene and safety reasons, the following items are not eligible for refunds:

1. • Masks, hats, caps
   • Boxers, bodysuits, crop tops, tank tops
   • Baby tees, shorts
   • Stickers and stationery items

Exchange Policy

1. Timeframe for Exchanges:

1. • Exchanges are accepted within two days of delivery for size-related or non-defective issues.

2. Exchange Process:

1. • Customers must notify us within the given timeframe.
   • For domestic orders, a reverse pickup will be arranged, and the product will be replaced with the correct size or item.
   • For international orders, customers are responsible for return shipping costs.

3. Conditions for Exchange:

1. • Defective or Damaged Products:
     • Products must be reported within two days of delivery, with required proof (unboxing video and photos).
     • A reverse pickup will be arranged for verified defects, and the replacement will be shipped.
   • Non-Defective Returns:
     • Returns or exchanges due to incorrect size or other non-defective issues will also follow the two-day reporting timeline.
   • International Returns:
     • Customers must ship the item back to us at their own cost. Once verified, we will process the exchange or refund.

4. Packaging and Handling:

1. • Ensure proper care while unboxing the product to avoid damage.
   • Damage caused during unboxing without proper evidence will not qualify for return or exchange.

      

     For any assistance, feel free to contact us:

     Email: rabanizzcare@gmail.com

     Phone: +91 8981030304

     Address: Rabanizz, C/17, Ground floor D’ Souza sadan, Sakinaka, Mumbai, Maharashtra-400072, India.