FAQs

We’ve answered the most common questions about our products, orders, and process below.
If you need anything else, feel free to contact us.

Orders & Products

Q: Are Rabanizz products made to order?
Yes. Each piece is made to order to reduce waste and avoid excess production. This allows us to work intentionally and responsibly.

Q: Can I cancel or modify my order after placing it?
Once an order is placed, production begins shortly after. For this reason, we’re unable to cancel or modify orders once confirmed.

Q: Will sold-out items be restocked?
Some designs may return, while others remain limited. Availability depends on production timelines and material sourcing.

Shipping

Q: Where do you ship from?
Orders are fulfilled through our production partners and shipped from locations based on your destination.

Q: Do you ship internationally?
Yes, we ship internationally. Shipping availability and timelines vary by region.

Q: How long does shipping take?
Production typically takes a few business days, followed by shipping. Estimated delivery times are shown at checkout.

Q: How are shipping costs calculated?
Shipping costs are calculated automatically at checkout based on your location, order size, and fulfillment method.

Returns & Exchanges

Q: Do you accept returns or exchanges?
Because our products are made to order, we don’t accept returns or exchanges for size selection or change of mind.

Q: What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order number. We’ll arrange a replacement or refund.

Size & Fit

Q: How do I choose the right size?
Each product page includes a size guide to help you select the best fit. We recommend reviewing measurements carefully before ordering.

Q: Do your garments have a relaxed or fitted silhouette?
Most Rabanizz pieces feature a relaxed, contemporary fit. Specific fit details are mentioned on individual product pages.

Care & Materials

Q: How should I care for my garments?
We recommend gentle washing in cold water and air drying to preserve fabric quality and prints. Detailed care instructions are included with each product.

Q: What fabrics do you use?

We prioritise responsible materials chosen for durability, comfort, and reduced environmental impact.

Where organic cotton is used, it is certified under standards such as GOTS (Global Organic Textile Standard) and OCS (Organic Content Standard) at the fabric level through our suppliers.

Fabric details for each product are listed on the respective product page.

Brand & Process

Q: Where is Rabanizz based?
We’re based in India and work globally. Our work is shaped by landscapes, cultures, and communities across regions.

Q: Do you collaborate with artists or organisations?
Yes. Some collections involve collaborations rooted in shared values around culture, craft, and storytelling.

Support

Q: How can I contact Rabanizz?

We aim to respond thoughtfully and within a reasonable timeframe.

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