FAQs

Answers to common questions about Rabanizz products, ordering, delivery, sizing, and care.

If you need further assistance, please contact us at support@rabanizz.com.

Products and Production

Are Rabanizz products made to order?

Yes. Rabanizz products are made on demand through selected production and fulfillment partners. Production begins after an order is placed instead of products being manufactured in large quantities in advance. This helps us operate without holding extensive inventory and reduces the risk of unsold stock.

Where are Rabanizz products made?

Products may be manufactured and fulfilled at different facilities depending on the item, availability, and delivery destination. The applicable product information is provided on each product page.

How long does production take?

Production time varies by product and current order volume. The estimated delivery information presented during checkout includes the available production and shipping estimate for your order.

Why is an item or size unavailable?

Product availability depends on the garments, colors, sizes, and production options currently available through our fulfillment partners. An unavailable option may return, but restocking cannot be guaranteed.

Orders

Can I change or cancel my order?

Production may begin shortly after an order is submitted. If you need to request a change or cancellation, contact us immediately at support@rabanizz.com with your order number.

We will check the order status, but we cannot guarantee that a change or cancellation will be possible once the order has entered production.

Can I change my delivery address after ordering?

Contact us immediately if you notice an error in your delivery address. An address change may be possible only before the order enters fulfillment or is handed to the carrier. Rabanizz cannot guarantee address changes after an order has been submitted.

What should I do if I entered incorrect order information?

Email support@rabanizz.com as soon as possible with your order number and the correct information. We will review the order status and let you know whether it can still be updated.

Will I receive an order confirmation?

Yes. An order confirmation is sent to the email address entered during checkout. If you do not see it, check your spam or promotions folder and confirm that the email address used for the order is correct.

What payment methods do you accept?

The payment methods currently available are displayed during checkout. Payments are processed securely by the payment provider shown at checkout. Rabanizz does not directly store your complete payment-card information.

Shipping and Delivery

Where does Rabanizz ship?

Rabanizz currently ships to eligible addresses within the United States. We do not currently offer international delivery. Checkout will confirm whether delivery is available for your address.

Where will my order ship from?

Orders are fulfilled through selected production partners. The shipping origin may vary according to the product, availability, and fulfillment facility assigned to the order.

How much does shipping cost?

Available shipping methods and charges are calculated during checkout based on the products in your order and the delivery address. You will be able to review the shipping charge before completing payment.

When will my order arrive?

Because products are made to order, delivery includes both production and shipping time. The available estimate is displayed during checkout. Delivery dates are estimates rather than guarantees and may be affected by production volume, carrier delays, weather, holidays, or address problems.

Will I receive tracking information?

When tracking is available, it is sent to the email address used for the order after the package has been prepared for shipment. Tracking may take a short time to update after the carrier receives the shipment.

Can products from one order arrive separately?

Yes. Products may be fulfilled at different facilities or completed at different times. An order may therefore arrive in more than one package, with separate tracking information where available.

What if tracking says delivered but I cannot find my package?

First check around the delivery location, ask other members of your household, and contact the carrier using the tracking information. Carriers sometimes mark packages as delivered shortly before they arrive.

If the package still cannot be located, contact us at support@rabanizz.com with your order number and tracking details so we can review the available information.

What happens if my package is returned because of an incorrect or incomplete address?

Contact us with your order number. We will review the package status and the options available. Additional production or shipping charges may apply if an order must be produced or shipped again because the address supplied during checkout was incorrect, incomplete, or undeliverable.

Returns, Problems, and Refunds

Do you accept returns or exchanges?

Because Rabanizz products are made to order, we do not accept returns or exchanges for change of mind, an incorrectly selected size, or an incorrectly entered color or product option.

Please review the product description, product-specific size information, and order details carefully before completing your purchase.

What if my product arrives damaged, defective, or incorrect?

Please contact us within 7 days of delivery at support@rabanizz.com. Include your order number, a description of the problem, and clear photographs showing the entire product, the affected area, and the packaging where relevant.

We will review the information and, where the claim is accepted, arrange an appropriate replacement or refund in accordance with our Returns & Refunds Policy.

Should I return a damaged or incorrect product immediately?

No. Please contact us before returning anything. We will provide instructions after reviewing the issue. Items sent without prior authorization may not be accepted or reimbursed.

How are approved refunds issued?

Approved refunds are normally sent to the original payment method. The time required for the refund to appear may depend on your bank or payment provider.

Size and Fit

How do I choose the correct size?

Use the size chart and measurement information provided on the individual product page as your primary guide. Measurements and fit can vary between products because garments may have different fabrics, cuts, constructions, and size ranges.

We recommend comparing the product measurements with a similar garment you already own and like the fit of. Additional guidance is available in our Size & Fit Guide.

Are all Rabanizz products unisex or relaxed fit?

Fit varies between products. Do not assume that every product has the same silhouette or sizing. Please review the description, size chart, and fit information on the applicable product page before ordering.

What should I do if I am between sizes?

Compare the product-specific measurements with a garment you already own and consider how you prefer the item to fit. A smaller size may provide a closer fit, while a larger size may allow more room for movement or layering.

Can you choose a size for me?

We can help you understand the measurements provided for a product, but the final size selection remains your decision. For assistance, email support@rabanizz.com with the product name, the size you are considering, and any relevant measurements.

Materials and Certifications

What materials do you use?

Material composition varies between products. The applicable fiber composition, organic-cotton percentage, garment details, and care information are provided on each product page.

Are all Rabanizz garments organic cotton?

Every apparel product currently offered by Rabanizz uses an organic-cotton base garment selected from established suppliers. The percentage of organic cotton and any additional fibers may vary between products, so please refer to the applicable product page for exact composition information.

Is Rabanizz GOTS or OCS certified?

Rabanizz is not itself a GOTS- or OCS-certified organization. Organic-material information is based on product specifications and supporting documentation available through our suppliers and production partners.

Where a certification is referenced, it applies only to the specified material, product, or supplier described on the relevant product page.

Will colors look exactly the same as they do on my screen?

We aim to present product colors accurately, but appearance can vary because of screen settings, lighting, photography, fabric, and production variation. Minor differences between the on-screen image and the physical product may occur.

Product Care

How should I care for my Rabanizz product?

Always follow the care label attached to the garment and any product-specific instructions provided on its product page. These instructions take priority over general guidance because care requirements may vary by fabric, construction, decoration method, and product variant.

Additional general information is available in our Care Guide.

Will printed designs change over time?

Normal wear, washing, friction, and exposure to light can gradually affect a garment’s color, texture, shape, and decoration. Following the product-specific care instructions can help reduce avoidable changes.

About Rabanizz

What is Rabanizz?

Rabanizz is an independent, story-led clothing and art studio exploring relationships between nature, culture, people, and change. Each collection begins with a subject and develops through observation, research, and visual interpretation.

Where is Rabanizz based?

Rabanizz is an independent studio based in India. Products are made and shipped through selected production and fulfillment partners, and the location used for an order may vary by product and availability.

Does purchasing a product directly support the subjects featured in a Rabanizz story?

Unless a specific product or collection explicitly states otherwise, a purchase should not be understood as a donation or as providing direct financial support to a featured community, organization, species, or conservation initiative.

Does Rabanizz collaborate with artists or organizations?

Any confirmed collaboration, partnership, charitable contribution, or licensing arrangement will be identified clearly on the relevant story or product page. We do not present independent research or inspiration as a formal collaboration.

Contact and Support

How can I contact Rabanizz?

Email us at support@rabanizz.com. For questions about an existing purchase, include your order number so we can locate the relevant information.

We aim to respond thoughtfully and within a reasonable timeframe.