FAQs

Answers to common questions about Rabanizz products, ordering, delivery, sizing, and care.

If you need further assistance, please contact us at support@rabanizz.com.

Products and Production

Are Rabanizz products made to order?

Yes. Rabanizz products are made, printed, or prepared on demand through selected production and fulfillment partners. Production begins after an order is placed instead of finished products being manufactured in large quantities in advance. This helps us operate without holding extensive finished-product inventory and reduces the risk of unsold stock.

Where are Rabanizz products made?

Products may be manufactured and fulfilled at different facilities depending on the item, availability, and delivery destination. The applicable product information is provided on each product page.

How long does production take?

Most products are typically fulfilled within 2–5 business days before dispatch. Production time may vary depending on the product, availability, production capacity, and current order volume.

Production time is separate from carrier transit time. The available delivery estimate is displayed during checkout. Business days do not normally include weekends or public holidays.

Why is an item or size unavailable?

Product availability depends on the garments, colors, sizes, and production options currently available through our fulfillment partners. An unavailable option may return, but restocking cannot be guaranteed.

Orders

Can I change or cancel my order?

Production may begin shortly after an order is submitted. If you need to request a change or cancellation, contact us immediately at support@rabanizz.com with your order number.

We will check the order status, but we cannot guarantee that a change or cancellation will be possible once the order has entered production. This does not limit any cancellation or refund rights required by applicable law.

Can I change my delivery address after ordering?

Contact us immediately if you notice an error in your delivery address. We will try to correct it before shipment, but address changes cannot be guaranteed once production or fulfillment has started.

Once a package has shipped, we may be unable to change or redirect it.

What should I do if I entered incorrect order information?

Email support@rabanizz.com as soon as possible with your order number and the correct information. We will review the order status and let you know whether it can still be updated.

Will I receive an order confirmation?

Yes. An order confirmation is sent to the email address entered during checkout. If you do not see it, check your spam or promotions folder and confirm that the email address used for the order is correct.

What payment methods do you accept?

The payment methods currently available are displayed during checkout. Payments are handled by the payment provider shown at checkout. Rabanizz does not directly store your complete payment-card information.

Shipping and Delivery

Where does Rabanizz ship?

Rabanizz currently delivers to eligible addresses in the 50 U.S. states only, including Alaska and Hawaii.

Delivery to Washington, D.C., U.S. territories, military addresses (APO/FPO/DPO), and international destinations is not currently available.

Delivery to PO boxes depends on the selected product and available carrier service. Available shipping options are shown at checkout after an eligible delivery address is entered.

Where will my order ship from?

Orders are fulfilled through selected production partners. The shipping origin may vary according to the product, availability, and fulfillment facility assigned to the order.

How much does shipping cost?

Available shipping methods and charges are calculated during checkout based on the products, quantities, delivery address, and available fulfillment and shipping method. You can review the shipping charge before completing payment.

Unless a specific promotion states otherwise, shipping is not included in the product price.

When will my order arrive?

Because products are made to order, delivery includes both production and carrier transit time. The available estimate is displayed during checkout after an eligible delivery address is entered.

Delivery dates are estimates and are not guaranteed unless a particular shipping service is expressly described as guaranteed. Production volume, carrier delays, weather, holidays, or address problems may affect delivery.

Will I receive tracking information?

When tracking is available, a shipping-confirmation email is sent to the email address used for the order after the package has been dispatched.

Tracking information may take approximately 24–48 hours after dispatch to appear or update in the carrier’s system.

Can products from one order arrive separately?

Yes. Products may be fulfilled at different facilities or completed at different times. An order may therefore arrive in more than one package, with separate delivery dates and tracking information where available.

You will not be charged additional shipping beyond the amount confirmed at checkout solely because we divide an order into multiple shipments.

What if my package appears to be lost?

Review the tracking information, confirm your delivery address, and check for carrier notices. If the package still cannot be located, contact support@rabanizz.com with your order number and tracking details.

Please report a package that may be lost in transit as soon as possible and normally no later than 30 calendar days after its estimated delivery date. We will work with the fulfillment partner or carrier to investigate.

The 30-day reporting period does not reduce any longer period or remedy required by applicable law.

What if tracking says delivered but I cannot find my package?

Check around the delivery property and any designated safe location. Ask household members, neighbors, reception staff, or building management where relevant. Confirm the delivery address and review any available delivery photograph or carrier notice.

If the package still cannot be located, contact support@rabanizz.com promptly with your order number and tracking details.

We will review the available information and help initiate an inquiry where reasonably possible. A replacement or refund is not automatic when tracking confirms delivery; each case is assessed using the available evidence and applicable law.

What happens if my package is returned because of an incorrect or incomplete address?

Contact us with your order number. We will review the package status and the options available. An additional shipping charge may apply before the package can be sent again if the return resulted from an incorrect or incomplete address supplied by the customer.

This does not apply when the delivery failure was caused by an error by Rabanizz, our production or fulfillment partner, or the carrier.

For complete delivery terms, please review our Shipping Policy.

Returns, Problems, and Refunds

Do you accept returns or exchanges?

Because Rabanizz products are made to order, we do not normally accept returns or exchanges for change of mind, an incorrectly selected size, or an incorrectly entered color or product option, except where required by applicable law.

Please review the product description, product-specific size information, and order details carefully before completing your purchase.

This does not affect remedies for damaged, defective, misprinted, or incorrect products. Please review our Returns & Exchanges Policy for complete terms.

What if my product arrives damaged, defective, or incorrect?

Please contact support@rabanizz.com as soon as possible and normally within 30 calendar days of delivery.

Include your order number, a description of the problem, and clear photographs of the complete product, the affected area, and the packaging and shipping label where relevant.

Please retain the product and packaging while we review the issue. Approved claims will be resolved in accordance with our Returns & Exchanges Policy and applicable law.

The 30-day reporting period does not reduce any longer period, warranty, or remedy required by applicable law.

Should I return a damaged or incorrect product immediately?

No. Please contact us before returning anything. We will provide instructions after reviewing the issue.

Do not send a product to the return address printed on its packaging without first receiving written return instructions from Rabanizz.

How are approved refunds issued?

Approved refunds are normally sent to the original payment method. The time required for the refund to appear may depend on your bank or payment provider.

Size and Fit

How do I choose the correct size?

Use the size chart and measurement information provided on the individual product page as your primary guide. Measurements and fit can vary between products because garments may have different fabrics, cuts, constructions, and size ranges.

We recommend comparing the product measurements with a similar garment you already own and like the fit of. Additional guidance is available in our Size & Fit Guide.

Are all Rabanizz products unisex or relaxed fit?

Fit varies between products. Do not assume that every product has the same silhouette or sizing. Please review the description, size chart, and fit information on the applicable product page before ordering.

What should I do if I am between sizes?

Compare the product-specific measurements with a garment you already own and consider how you prefer the item to fit. A smaller size may provide a closer fit, while a larger size may allow more room for movement or layering.

Can you choose a size for me?

We can help you understand the measurements provided for a product, but the final size selection remains your decision. For assistance, email support@rabanizz.com with the product name, the size you are considering, and any relevant measurements.

Materials and Certifications

What materials do you use?

Material composition varies between products. The applicable fiber composition, organic-cotton percentage, garment details, and care information are provided on each product page.

Are all Rabanizz garments organic cotton?

Our apparel range includes organic-cotton garments. The percentage of organic cotton and any additional fibers may vary between products. Please refer to the applicable product page for the exact composition rather than assuming every garment is 100% organic cotton.

Is Rabanizz GOTS or OCS certified?

Rabanizz is not itself a GOTS- or OCS-certified organization. Organic-material information is based on product specifications and supporting documentation available through our suppliers and production partners.

Where a certification is referenced, it applies only to the specified material, product, or supplier described on the relevant product page.

Will colors look exactly the same as they do on my screen?

We aim to present product colors accurately, but appearance can vary because of screen settings, lighting, photography, fabric, and production variation. Minor differences between the on-screen image and the physical product may occur.

Product Care

How should I care for my Rabanizz product?

Always follow the care label attached to the garment and any product-specific instructions provided on its product page. These instructions take priority over general guidance because care requirements may vary by fabric, construction, decoration method, and product variant.

Additional general information is available in our Care Guide.

Will printed designs change over time?

Normal wear, washing, friction, and exposure to light can gradually affect a garment’s color, texture, shape, and decoration. Following the product-specific care instructions can help reduce avoidable changes.

About Rabanizz

What is Rabanizz?

Rabanizz is an independent, story-led clothing and art studio exploring relationships between nature, culture, people, and change. Each collection begins with a subject and develops through observation, research, and visual interpretation.

Where is Rabanizz based?

Rabanizz is an independent studio based in India. Products are made and shipped through selected production and fulfillment partners, and the location used for an order may vary by product and availability.

Does purchasing a product directly support the subjects featured in a Rabanizz story?

Unless a specific product or collection explicitly states otherwise, a purchase should not be understood as a donation or as providing direct financial support to a featured community, organization, species, or conservation initiative.

Does Rabanizz collaborate with artists or organizations?

Any confirmed collaboration, partnership, charitable contribution, or licensing arrangement will be identified clearly on the relevant story or product page. We do not present independent research or inspiration as a formal collaboration.

Contact and Support

How can I contact Rabanizz?

Email us at support@rabanizz.com. For questions about an existing purchase, include your order number so we can locate the relevant information.

We aim to respond thoughtfully and within a reasonable timeframe.