RETURNS & REFUNDS POLICY

Effective date: September 19, 2026

1. Introduction

This policy explains when a RABANIZZ order may qualify for a replacement, return, exchange or refund.

By purchasing through rabanizz.com, you agree to this policy together with our Terms & Conditions and Shipping Policy.

Nothing in this policy limits any non-waivable consumer rights available under applicable law.

2. Made-to-Order Products

RABANIZZ products are made, printed or prepared specifically after an order is placed rather than being held as finished inventory.

Because products are made to order, we generally do not accept returns, exchanges or refunds for:

• A change of mind;

• An incorrect size selected by the customer;

• A preference for a different colour, style or product;

• Ordering the wrong item or quantity;

• Minor colour differences caused by screen settings or normal printing variations; or

• Other buyer-remorse reasons.

Please review the product description, measurements, size guide, colours, materials and care instructions carefully before ordering.

3. Size and Fit

We do not offer size exchanges when the product supplied matches the size selected in the order.

Size names and measurements may differ between products and manufacturers. Customers should use the size guide provided on the relevant product page rather than relying only on their usual size.

A fit preference or an incorrectly selected size is not considered a product defect.

If the product label or measurements materially differ from the size ordered or fall outside reasonable manufacturing tolerances, contact us so that we can investigate.

4. Products Eligible for Review

Please contact us if your order arrives:

• Damaged in transit;

• Defective;

• Misprinted;

• With a material manufacturing fault;

• In the wrong product, design, colour or size;

• Missing an item; or

• Materially different from its website description.

Minor variations that are normal to garment manufacturing, printing, embroidery, natural materials or screen display are not necessarily defects.

5. Reporting a Damaged, Defective or Incorrect Product

Problems involving damaged, defective, misprinted, materially faulty or incorrect products should normally be reported within 30 calendar days of delivery.

Email support@rabanizz.com and include:

• Your full name;

• Your order number;

• A clear description of the problem;

• A photograph showing the complete product;

• Close photographs clearly showing the damage, defect or incorrect detail; and

• A photograph of the packaging and shipping label when relevant.

Please retain the product and its original packaging until we complete our review.

Reporting the problem promptly allows us time to investigate and submit any necessary claim to the production, fulfilment or shipping provider.

The 30-day reporting period does not reduce any longer period, warranty or remedy that applicable law requires.

6. Review and Approval

Submitting a claim does not automatically guarantee a replacement or refund.

We may request additional photographs, video or information reasonably required to verify:

• The product received;

• The nature and cause of the problem;

• The delivery condition;

• Whether the correct product and size were ordered; and

• Whether the product has been used, washed, altered or damaged after delivery.

We will assess the claim fairly using the order details, photographs, product specifications, production and fulfilment information and applicable law.

7. Available Remedies

If a claim is approved, we will provide an appropriate remedy, which may include:

• A replacement at no additional cost;

• A refund to the original payment method; or

• Another remedy agreed with the customer.

The appropriate remedy will depend on the nature of the problem, product availability, production and fulfilment circumstances and applicable law.

Customers will not be charged replacement shipping when the problem resulted from a RABANIZZ, production-partner, fulfilment-partner, manufacturing or carrier error.

8. Items Not Eligible for Return or Refund

Unless required by applicable law, we generally cannot accept returns or provide refunds for:

• Change of mind or buyer’s remorse;

• Incorrect size, colour, product or quantity selected by the customer;

• Normal wear and tear;

• Damage caused by misuse, accidents, improper storage or failure to follow care instructions;

• Products that have been washed, worn beyond reasonable inspection, altered or customized after delivery;

• Minor manufacturing, print, embroidery or colour variations within reasonable tolerances;

• Products returned without authorization; or

• Problems reported after the applicable claim period where the production, fulfilment or shipping provider can no longer verify or process the claim.

This section does not apply where a return, refund or other remedy is required by law.

9. Return Authorization

Do not return a product without first contacting support@rabanizz.com and receiving written instructions.

The return address printed on a package may belong to a production or fulfilment facility and may not be the correct location for customer returns.

Products sent without authorization, sent to an incorrect address or returned without the requested information may not be received or eligible for a refund.

A physical return may not be necessary for every approved defect, damage or fulfilment-error claim.

If a physical return is required, RABANIZZ will provide the relevant instructions and authorized return address.

10. Return Shipping

When a return is required because we supplied a damaged, defective, misprinted or incorrect product, RABANIZZ will provide instructions and cover reasonable authorized return-shipping costs where applicable.

We do not reimburse unauthorized shipping methods, expedited return shipping or packages sent without prior approval.

If we exceptionally agree to accept a return that is not connected to a product defect or our error, the customer may be responsible for return shipping and other reasonable costs where permitted by law.

11. Refund Processing

Approved refunds will be issued to the original payment method.

Once approved, we will normally initiate the refund within 5 business days.

After the refund is initiated, the payment provider or financial institution may require an additional 5–10 business days, or longer in some circumstances, to display the funds in your account.

Refund processing times after initiation are controlled by the payment provider or financial institution and cannot be guaranteed by RABANIZZ.

Where applicable, an approved full refund for a defective, damaged or incorrect product will include the amount paid for the affected product and any associated shipping charges or taxes required to be refunded by law.

12. Order Changes and Cancellations

Because products may enter production shortly after an order is accepted, order changes and cancellations are not guaranteed.

Contact support@rabanizz.com immediately if you need to request a cancellation or change.

We recommend submitting a cancellation or change request within one hour of placing the order, but this does not guarantee that the request can be completed before production begins.

If production has not started, we will attempt to cancel or change the order and issue any appropriate refund.

Once production or fulfilment has started, the order may no longer be cancelled or changed.

Please review our Terms & Conditions for the complete order-acceptance and cancellation provisions.

13. Lost or Undelivered Packages

If tracking has stopped updating and a package appears to be lost in transit, contact support@rabanizz.com as soon as possible and normally no later than 30 calendar days after the estimated delivery date.

Please include your order number and confirm that the delivery address submitted with the order was complete and accurate.

We may ask you to check with the carrier, local post office, household members, neighbours, reception desk or property-management office before a lost-package claim is completed.

Prompt reporting gives us time to investigate and submit any necessary claim to the fulfilment provider or carrier.

The 30-day reporting period does not reduce any longer period or remedy that applicable law requires.

14. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, contact us promptly at support@rabanizz.com.

Before contacting us, please:

• Confirm that the delivery address on the order is correct;

• Check around the delivery location;

• Ask household members, neighbours, reception staff or property management whether they accepted the package;

• Review any delivery photograph or carrier notice; and

• Contact the carrier or local post office where appropriate.

A carrier delivery scan does not automatically guarantee a replacement or refund. We will review the available tracking information, delivery circumstances and applicable legal requirements before determining an appropriate response.

15. Incorrect, Incomplete or Undeliverable Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If a package is returned or cannot be delivered because the address supplied by the customer was incorrect, incomplete or undeliverable, the customer may be responsible for reasonable reshipping costs where permitted by law.

If the delivery problem resulted from an error by RABANIZZ, our production or fulfilment partner, or the carrier, we will provide an appropriate remedy without charging the customer additional shipping.

16. Returned-to-Sender and Unclaimed Packages

If a package is returned to a production or fulfilment facility because it was unclaimed, refused or undeliverable, contact us promptly.

Reshipping is not automatic. We may need to confirm the reason for the return, obtain a corrected address and determine whether additional production or shipping charges apply.

Do not use a return address printed on a package to send back an unwanted product without prior authorization from RABANIZZ.

17. Abuse and Fraudulent Claims

We may refuse a claim where there is reasonable evidence of fraud, intentional damage, policy abuse, materially false information or repeated misuse.

This does not affect a customer’s right to submit a legitimate claim or exercise rights available under applicable consumer law or through a payment provider.

18. Consumer Rights

This policy provides RABANIZZ’s standard returns and refund terms for made-to-order products.

Nothing in this policy excludes, restricts or replaces any warranty, remedy or consumer right that cannot legally be excluded in the customer’s jurisdiction.

Where applicable law provides greater protection than this policy, the applicable legal protection will take precedence.

19. Changes to This Policy

We may update this policy to reflect changes in our products, production and fulfilment arrangements, business practices or legal obligations.

The updated policy will apply from the effective date shown on this page.

Changes will not retroactively alter the policy applicable to an order already accepted unless required by law or agreed with the customer.

20. Contact

For returns, replacements, exchanges or refund questions, contact:

RABANIZZ
Maharashtra, India
Email: support@rabanizz.com

Please include your order number in all order-related correspondence.